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I.T. Support

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At CentriServe IT, we provide comprehensive IT support services designed to help businesses maintain the efficiency, reliability, and security of their technology infrastructure. Our team of experts is dedicated to resolving technical issues, optimizing IT environments, and ensuring that your systems run smoothly, so your team can stay productive and focused on driving business growth. Whether you’re facing a technical issue or need ongoing IT assistance, our IT support services offer the expertise and support you need to keep everything running seamlessly.

User Support & Help Desk Services

At CentriServe IT, we provide comprehensive user support and help desk services designed to keep your business running smoothly and your team productive. Our dedicated support team is ready to assist with any technical issues, from simple troubleshooting to advanced problem resolution. 
Our multi-tiered support model ensures that your users receive fast and effective assistance, minimizing downtime and maximizing productivity. Whether through phone, email, chat, or remote desktop support, our team can help with your business needs.

Executive Level Remote Helpdesk and Support Services
24/7 technical support options are available for computer systems, network, and software assistance.
User Remote Helpdesk and Support Services
Both 24/7 and business hours (7 AM to 7 PM) technical support options are available for computer systems, network, and software assistance.
On-Site Technical Assistance
At Centriserve I.T., we prioritize the security and quality of your network, implementing industry-leading practices to safeguard your data.
User Access Management
Automated user provisioning, de-provisioning, and role-based access control.
Self-Service Portals
User-friendly portals for password management, ticket creation, and knowledge base access.
Security Awareness Training
Training is designed to educate employees about cybersecurity threats, safe online practices, and company security policies.
Troubleshooting and Issue Resolution
Root cause analysis and rapid incident resolution to minimize downtime.
Remote Phone Support
Hourly support can be provided to configure and manage VIOP phone systems.

User Onboarding and Offboarding Services

At CentriServe IT, we streamline the user onboarding and offboarding process to ensure a seamless and secure experience for your team members. Our comprehensive services are designed to help your organization efficiently manage user accounts, access permissions, and IT resources, all while maintaining high levels of security and compliance.
Whether you’re welcoming a new employee or securely offboarding a departing team member, our proven process guarantees accuracy, efficiency, and data security every step of the way.
Efficiently setting up new employees with the tools and access they need from day one.
User Onboarding Services

Account Creation and Configuration

Setting up user accounts, email addresses, and access permissions according to role-based requirements.

Device Setup and Deployment

Proactive monitoring and response to security incidents or breaches, including reporting, containment, and resolution.

Access Management

Providing secure access to necessary systems, applications, and cloud platforms.

Security Configuration

Implementing security policies, including multi-factor authentication and password policies.

Software Installation

Installing required software and applications with the latest updates and security patches.

User Training and Orientation

Offering initial IT training to familiarize new hires with company systems and tools.

Compliance and Documentation

Ensuring that onboarding processes comply with regulatory requirements and are fully documented.

User Offboarding Services:

Access Revocation

Promptly disabling user accounts, email access, and system permissions.

Data Backup and Transfer

Securing and transferring data from departing employees to authorized personnel.

Device Recovery and Wiping

Collecting company-issued devices and performing secure data wipes.

License Reassignment

Reclaiming and reassigning software licenses to optimize resource utilization.

Exit Checklist and Compliance

Ensuring all access points are closed and documenting the offboarding process for compliance.

Security Auditing

Conducting audits to verify that all access has been fully revoked.

New Office IT Onboarding for Network Setup

Setting up a new office location requires a robust and reliable IT infrastructure to support your business operations. At CentriServe IT, we provide end-to-end IT onboarding services to ensure your new office is ready with secure, high-performance networking solutions. Our team handles everything from planning and installation to configuration and testing, so your team can be productive from day one.
Network Design and Planning:
  • Assessing the new location’s layout to design an efficient network infrastructure.
  • Planning network topology, including wired and wireless connections, to ensure optimal coverage and performance.
  • Identifying requirements for internet bandwidth, security, and scalability.
  • Data Cabling
Hardware Procurement and Installation:
  • Sourcing and installing network hardware, including routers, switches, firewalls, and access points.
  • Configuring network devices for optimal performance and security.
  • Installing structured cabling for reliable and high-speed data transmission.
Internet and Connectivity Setup
  • Coordinating with Internet Service Providers (ISPs) to set up high-speed internet connections.
  • Configuring network redundancy to minimize downtime and ensure uninterrupted connectivity.
  • Setting up VPNs for secure remote access and inter-office communication.
Wireless Network Configuration
  • Designing and deploying secure Wi-Fi networks for seamless employee connectivity.
  • Implementing guest Wi-Fi networks with controlled access to protect internal resources.
  • Optimizing wireless access points for full coverage and minimal interference.
Network Security and Firewall Configuration
  • Implementing advanced firewalls and intrusion detection systems for network protection.
  • Configuring secure access controls, including VLAN segmentation and user authentication.
  • Setting up encryption protocols and VPNs for secure remote connections.
Server and Storage Integration
  • Setting up on-premises servers or cloud-based infrastructure as needed.
  • Configuring data storage solutions, including file servers and cloud storage for collaboration.
  • Implementing data backup and disaster recovery systems for business continuity.
VoIP and Communication Systems
  • Setting up VoIP systems for reliable voice communication and video conferencing.
  • Configuring unified communication platforms, including messaging and collaboration tools.

Driving Your Business Forward

At Centriserve I.T., we don’t just provide solutions; we build partnerships. Our goal is to understand your business inside and out, enabling us to offer solutions that solve your current challenges and anticipate future needs. 
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