At CentriServe IT, we provide comprehensive IT support services designed to help businesses maintain the efficiency, reliability, and security of their technology infrastructure. Our team of experts is dedicated to resolving technical issues, optimizing IT environments, and ensuring that your systems run smoothly, so your team can stay productive and focused on driving business growth. Whether you’re facing a technical issue or need ongoing IT assistance, our IT support services offer the expertise and support you need to keep everything running seamlessly.
At CentriServe IT, we provide comprehensive user support and help desk services designed to keep your business running smoothly and your team productive. Our dedicated support team is ready to assist with any technical issues, from simple troubleshooting to advanced problem resolution.
Our multi-tiered support model ensures that your users receive fast and effective assistance, minimizing downtime and maximizing productivity. Whether through phone, email, chat, or remote desktop support, our team can help with your business needs.
24/7 technical support options are available for computer systems, network, and software assistance.
Both 24/7 and business hours (7 AM to 7 PM) technical support options are available for computer systems, network, and software assistance.
Local technicians provide hands-on support for hardware installation, troubleshooting, and maintenance. CentriServe IT’s dispatch team will coordinate service calls and billing.
Automated user provisioning, de-provisioning, and role-based access control.
User-friendly portals for password management, ticket creation, and knowledge base access.
Training is designed to educate employees about cybersecurity threats, safe online practices, and company security policies.
Root cause analysis and rapid incident resolution to minimize downtime.
Addon Support Options
Hourly support can be provided to configure and manage VIOP phone systems.
At CentriServe IT, we streamline the user onboarding and offboarding process to ensure a seamless and secure experience for your team members. Our comprehensive services are designed to help your organization efficiently manage user accounts, access permissions, and IT resources, all while maintaining high levels of security and compliance.
Whether you’re welcoming a new employee or securely offboarding a departing team member, our proven process guarantees accuracy, efficiency, and data security every step of the way.
Efficiently setting up new employees with the tools and access they need from day one.
Setting up user accounts, email addresses, and access permissions according to role-based requirements.
Configuring and deploying hardware, software, and mobile devices tailored to each user’s needs.
Providing secure access to necessary systems, applications, and cloud platforms.
Implementing security policies, including multi-factor authentication and password policies.
Installing required software and applications with the latest updates and security patches.
Offering initial IT training to familiarize new hires with company systems and tools.
Ensuring that onboarding processes comply with regulatory requirements and are fully documented.
Securing company data and revoking access when an employee leaves the organization.
Access Revocation
Promptly disabling user accounts, email access, and system permissions.
Data Backup and Transfer
Securing and transferring data from departing employees to authorized personnel.
Device Recovery and Wiping
Collecting company-issued devices and performing secure data wipes.
License Reassignment
Reclaiming and reassigning software licenses to optimize resource utilization.
Exit Checklist and Compliance
Ensuring all access points are closed and documenting the offboarding process for compliance.
Security Auditing
Conducting audits to verify that all access has been fully revoked.
Setting up a new office location requires a robust and reliable IT infrastructure to support your business operations. At CentriServe IT, we provide end-to-end IT onboarding services to ensure your new office is ready with secure, high-performance networking solutions. Our team handles everything from planning and installation to configuration and testing, so your team can be productive from day one.
